Last updated: 23 February 2026
Cookie Policy
This Cookie Policy explains how CheckinGuide uses cookies and similar technologies when you visit our website or use our service.
1. What Are Cookies
Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They help websites remember your preferences and understand how you use the site.
We also use similar technologies such as local storage and session storage, which work in a similar way to cookies.
2. Cookies We Use
| Type | Purpose | Duration |
|---|---|---|
| Essential | Required for the website to function. Includes authentication tokens and session management. These cannot be disabled. | Session / 7 days |
| Functional | Remember your preferences such as dark mode, collapsed sections, and form data. | 1 year |
| Analytics | Help us understand how visitors use our website using PostHog analytics, session replay, and heatmaps. | 1 year |
| Advertising / Marketing | Used to measure the effectiveness of advertising campaigns and deliver relevant ads. Includes the Meta (Facebook) Pixel and advanced matching. | Up to 2 years |
Essential Cookies
These cookies are strictly necessary for the operation of our website. They include:
- Authentication: Keep you logged in securely
- Security: Protect against cross-site request forgery and other attacks
- Session: Remember your actions during a browsing session
Functional Cookies
These cookies enhance your experience by remembering your choices:
- Theme preference (light/dark mode)
- Language settings
- Recently viewed properties
Analytics Cookies
We use PostHog and Google Analytics to understand how visitors interact with our website. This information is used to improve our service. Analytics data is aggregated and anonymised.
Advertising / Marketing Cookies
Used to measure the effectiveness of advertising campaigns and deliver relevant ads. Includes the Meta (Facebook) Pixel and Automatic Advanced Matching. These cookies are only set after you grant consent via our cookie banner.
3. Third-Party Cookies
Some cookies are placed by third-party services that appear on our pages:
PostHog
We use PostHog to understand how visitors interact with our website. PostHog provides:
- Analytics: Page views, events, and user journeys
- Session Replay: Anonymised playback of user sessions to identify UX issues
- Heatmaps: Showing where users click, move, and scroll
- Feature Flags: Enabling gradual feature rollouts
PostHog data collection:
- Pages visited and time spent on each page
- How you arrived at our site (referral source)
- Mouse movements, clicks, and scroll behaviour
- Device, browser, and screen size
- Approximate geographic location (country level)
PostHog does NOT collect:
- Keystrokes in password fields or sensitive form inputs
- Payment or financial information
- Personal data unless you voluntarily provide it
Cookies set by PostHog:
| Cookie | Duration | Purpose |
|---|---|---|
| ph_* | 1 year | Unique visitor identification and session tracking |
Our PostHog instance is hosted in the EU. See PostHog's Privacy Policy.
Google Analytics
We use Google Analytics (GA4) to measure website traffic and usage patterns. Google Analytics collects data such as pages visited, time on site, referral sources, and approximate geographic location. Google may use this data in accordance with their privacy policy.
| Cookie | Duration | Purpose |
|---|---|---|
| _ga | 2 years | Distinguishes unique users |
| _ga_* | 2 years | Maintains session state |
See Google's Privacy Policy and opt out of Google Analytics.
Meta (Facebook) Pixel
We use the Meta Pixel on marketing pages only (not guest guides or the dashboard) to measure advertising performance and build retargeting audiences.
When you accept analytics and advertising cookies, Meta's Automatic Advanced Matching may securely hash and send personal data you have provided (such as your email address, name, or phone number) to Meta for ad attribution and audience matching.
No Meta scripts or cookies are loaded until you grant consent via our cookie banner.
| Cookie | Duration | Purpose |
|---|---|---|
| _fbp | 90 days | Identifies browsers for ad delivery |
| _fbc | 2 years | Stores click identifiers from ad links |
Stripe
Our payment provider Stripe uses cookies for fraud prevention and to remember your payment preferences. See Stripe's Cookie Policy.
Resend
We use Resend to deliver transactional and marketing emails. Resend may track email opens and link clicks to help us improve our communications. See Resend's Privacy Policy.
Supabase (Backend Services)
Our application backend is powered by Supabase, which may set essential cookies for authentication, session management, and security purposes. These are strictly necessary for the service to function.
Referral Tracking
If you arrive via a referral link, we may store a cookie to attribute your signup to the referrer. This cookie is used solely for our referral programme and expires after 30 days.
4. Managing Cookies
Browser Settings
Most web browsers allow you to manage cookies through their settings. You can:
- View and delete cookies
- Block all or certain cookies
- Set preferences for specific websites
Here are links to cookie management guides for popular browsers:
Impact of Disabling Cookies
Please note that disabling certain cookies may affect the functionality of our website:
- Disabling essential cookies will prevent you from logging in
- Disabling functional cookies means your preferences won't be saved
- Disabling analytics cookies prevents us from understanding how to improve our service
5. Changes to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any material changes by posting a notice on our website.
Contact
If you have questions about our use of cookies, please contact us at support@checkinguide.app.
CheckinGuide is operated by THE SA RMAP LTD (Company No. 15764290), registered in England and Wales.