Built for entry instructions & guest guides

Everything You Need to Send Entry Instructions - Nothing You Don't

Put your WiFi, door codes, house rules, and local tips into one professional guest link. AI writes the content, guests follow the steps, you get fewer messages.

256-bit Encryption5-minute SetupCreate My Entry GuideSee Demo Guide

Built for hosts who list on

and much more

Product

CheckinGuide is an all-in-one guest operations platform for short-let hosts: branded digital guides, ID verification, refundable security deposits, paid upsells and multi-channel guest messaging in one dashboard. Your first property is free forever, with additional properties from £3.64 per month.

  • All-in-one platform (no bolt-ons required)
  • Branded portal on your own domain
  • Works alongside Airbnb, Booking.com, Vrbo & direct bookings
  • Multi-language, multi-currency, multi-property

What you get, the full feature list

Digital guest guides, branded portal, ID verification, security deposits, paid upsells, guest messaging templates, AI concierge, multi-language, multi-property dashboard and full audit trails. Direct PMS integrations such as Uplisting are in development.

  • Guest guides: unlimited pages, images, video, maps, PDFs
  • Branded portal on your own subdomain or custom URL
  • ID verification (Smart ID or Stripe Identity)
  • Refundable Stripe security-deposit holds
  • Paid upsells with 0% platform commission
  • AI concierge trained on your guide content
  • Works alongside Airbnb, Booking.com, Vrbo and direct bookings
  • Direct PMS integrations (Uplisting and more) coming soon
  • Multi-language auto-translation for guests

Watch the Full Tour

See how CheckinGuide's features come together to create an exceptional guest experience.

AI-Powered Everything

Let artificial intelligence do the heavy lifting. From writing content to answering guest questions, AI works around the clock.

Write & Improve

AI Content Assistant

Write, rewrite, and polish any content. From professional check-in instructions to friendly house rules - AI crafts it in seconds.

Always Available

24/7 AI Concierge

Your guests get instant answers to any question, day or night. The AI knows your entire guide and responds in their language. Included on paid plans from £3.64 a month.

Quick Start

AI Smart Defaults

Start with a pre-filled guide based on your property type. AI suggests sections, check-in times, and house rules so you're not starting from scratch.

Location-Aware

AI Activity Generator

AI suggests local restaurants, attractions, and activities based on your property location. Add them with one click.

Everything You Get

A comprehensive feature set designed for hosts who want to provide the best guest experience.

For Your Guests

Works on mobile, tablet & desktopNothing to download - just a linkOne-tap WiFi password copyGet directions with one tapDownload guide as PDFSwipe photo slideshows and image grids100+ language translationsAI Concierge answers 24/7Report issues directlyLive weather widgetLocal recommendationsAdd guide to home screen (like an app)Works offline after first visitClose section button on long content

For You (The Host)

AI writes & improves contentQuick Guide Builder wizardAI-generated local activitiesDrag-and-drop reordering90+ pre-filled section templates100+ custom section iconsGuide Templates for quick setupBulk actions for multi-guide managementList & Grid layout modesWelcome Gate landing pagePDF download featureWistia video embedsPWA / Add to Home Screen toggle

Branding & Sharing

36 built-in theme presetsFully custom colour themes6 colour channels (primary, background, cards & more)Button styles: rounded, pill, or squaredFlat, gradient, or textured backgroundsUpload your logoQR codes to print & displayShare via WhatsApp/Email/SMSCustom web link URLsCustom footer message

Security & Analytics

Passcode protectionPasscodes expire on check-outPublish or hide instantlyView analytics & statsAI Concierge insightsSection engagement trackingPer-property analyticsGuest activity monitoring

Guest Verification

Security deposits (pre-auth and full capture)Smart ID Verify+ with AI screening (£0.35)Stripe Identity KYC verification (£1.50)Rental agreement e-signatures (free, unlimited)Camera-only ID capture (no file uploads)Step-by-step guided wizard (Front → Back → Selfie)Supports passports, driving licences, and national IDsMeets UK and EU regulatory requirementsDeferred deposit holds (card saved → hold 24hrs before check-in)AI name match and face comparisonTraffic light risk scoring (Green/Amber/Red)Guest blacklist managementReturning guest detectionAutomated email remindersCommunication log per bookingFull audit trails (IP, timestamp, browser)Stripe actions from dashboard (capture, release, refund)Learn more about Guest Verification

How Our ID Verification Works

Step 1

Camera Permission

Friendly permission screen

Step 2

Front of ID

Green alignment guides

Step 3

Back of ID

Review before submitting

Step 4

Selfie

Face comparison check

Step 5

AI Review

Instant risk assessment

Rental Agreements

FREE + UNLIMITEDDrawn e-signatures on any devicePDF generated automaticallyFull audit trail (IP, timestamp, browser)Immutable text snapshotsTemplate variables auto-fill guest detailsNo per-agreement charges. No limits. Ever.

Pre-Arrival Upsells

Branded guest portal storefront28+ ready-made upsell templatesShopping cart with multi-item checkoutApple Pay and Google Pay supportNo guest account neededOrder dashboard and revenue trackingRevenue dashboard with charts and graphsWorks alongside your guest guidePer-property product assignmentCustom products with your own imagesBranded portal editor (logo, colours, cover)Seasonal and custom productsImport branding from your guideInstant email notifications for ordersDuplicate products for quick variantsLow platform fee on salesLearn more about Pre-Arrival Upsells
All of it, together

Every feature above, in one live guide

Rather than describing it, here is a real guide with the features running: arrival steps, one-tap wifi, house rules, a map of host picks and paid extras. Scroll and tap anything.

  1. 1

    Arrival and wifi

    Codes, parking and a one-tap wifi password.

  2. 2

    Host picks

    Your favourite places, on a map, with your notes.

  3. 3

    Paid extras

    Late check-out and add-ons bought inside the guide.

Create my free guideOpen it full screen

No credit card required. First property free, forever.

Live guide, running right now

Real guide, not a screenshot. Scroll inside the phone, tap the wifi, open the map and try the paid extras.

Open the full guide
Two layouts, one switch

Pick the layout that suits your guests

Every guide can be shown as a scrolling list or as a tappable grid. Same content, same branding, two very different feels. Try both below, they are live guides.

List view

One thing at a time, in order

Live guide
  • Sections stack top to bottom, so guests read in the order you set
  • Best for step-by-step arrivals, door codes and house rules
  • Longer descriptions stay readable without tapping in and out
Open list view full screen

Grid view

Everything visible in one tap

Live guide
  • Big tappable cards, so guests jump straight to what they need
  • Best for guides with lots of sections and local recommendations
  • Feels like an app home screen on a phone
Open grid view full screenBuild my guide, free

Switch layouts any time from the guide editor. Your content stays exactly where it is.

Gallery + Slideshow blocks

Turn practical photos into beautiful guide sections

Add several photos to one section, write captions for each one, then choose a swipeable slideshow or a clean image grid. It is perfect for directions, appliances, bins, parking, room details and local tips.

Swipeable photo slideshowsCompact image gridsCaptions and helpful taglinesTap-to-zoom viewingSee a gallery in a demoRead the help guide

Guest guide example

Finding the parking space

Swipe through the route before you arrive.

Slideshow

Step 1: enter from the courtyard

Door code

Keypad close-up

Bin store

Blue and black bins

Kitchen tap

Filtered drinking water

Every feature on this page is included from day one

No feature gates and no trial countdown. Your first property guide is free.

Create My Free GuideSee Demo Guide
  • First property free forever
  • No credit card required

Guests Can Save Your Guide to Their Phone

Your guide works like a native app, no download needed. Guests tap 'Add to Home Screen' and get instant, offline access.

Add to Home Screen

Guests install the guide like an app straight from their browser. One tap, done.

Works Offline

Cached content loads even without WiFi. Perfect for rural properties or weak signal areas.

Instant Loading

Opens in full-screen with no browser chrome. Feels like a real app.

No App Store Needed

No downloads, no updates, no storage. Just a tap to save it to the home screen.

See how guests add your guide to their phone

iPhone (Safari)

Android (Chrome)

Learn how offline guides work
The Difference

How hosts send entry instructions now vs with CheckinGuide

Long Airbnb messages with entry detailsOne link with step-by-step entry instructionsPDFs and email attachmentsA clean, mobile-friendly guideRepeated WhatsApp messagesGuests self-serve from your linkScreenshots of key safes and doorsEmbedded entry videos and photosLate-night "how do I get in?" calls24/7 AI Concierge handles it
The check-in instructions problem

Your guests deserve better than a wall of text

Replace long messages and confusing PDFs with a beautiful, interactive guide that guests actually enjoy reading.

5 min

To create a full guide

100+

Languages supported

Create My Free Guide

No credit card required

112+ Pre-Filled Templates

Every Section You Need, Ready to Customise

From Smart Locks to Hot Tubs - we've written it all. Just add your details and publish.

Access & Arrival

8

Transport

7

Essentials

11

Kitchen

8

Safety

8

House Rules

10

Checkout

8

Outdoor

11

Hotel Services

13

Camping & Glamping

8

Local Area

11

Spa & Wellness

3

Activities & Fun

5

Widgets

1

14 categories covering 95% of real-world STR & hotel needs. 1-click add to any guide.

Delightful Guest Experience

Every feature is designed to make your guests' stay effortless.

Works Everywhere

Beautiful on any device - mobile, tablet, or desktop. No app download required.

100+ Languages

Automatic translation to any language your guests speak, cached for instant loading.

One-Tap WiFi

Copy WiFi password with a single tap. No more asking 'What's the WiFi?'

Get Directions

Deep link to maps apps for turn-by-turn navigation to your property.

Add to Home Screen

Save the guide to their phone like an app. Works offline, loads instantly.

Live Weather Widget

Real-time weather conditions and 5-day forecast auto-detected from your property location.

AI Concierge

24/7 chatbot answers questions instantly using your guide content.

Issue Reporting

Guests report problems directly. You're notified instantly.

See these tools working on your own property

Build your first guide free and share it with your next booking today.

Create My Free Guide
  • First property free forever
  • No credit card required

Powerful Host Tools

Create stunning guides in minutes with AI assistance and intuitive editing.

AI Writing Assistant

Let AI write and improve content for every section of your guide.

90+ Templates

Pre-written sections for every scenario - just customise and publish.

AI Activities

Get smart local recommendations based on your property location.

Drag & Drop

Reorder sections effortlessly with drag and drop.

Host Picks

Curate local restaurant, cafe, and activity recommendations for guests.

100+ Custom Icons

Choose from a huge icon library to match your content.

Rich Media

Add text, images, YouTube/Vimeo/Wistia videos, and action buttons.

Gallery + Slideshow

Group several photos into a swipeable slideshow or clean grid with captions.

Rich Content Editor

Create stunning, interactive guides with a powerful drag-and-drop editor. Embed videos, add photos, include maps, and much more.

YouTube & Vimeo Embeds

Embed walkthrough videos directly in your guide. Perfect for showing how things work.

Photo Galleries

Add multiple images to any section. Show step-by-step instructions visually.

Live Weather Widget

Drag-and-drop weather forecasts anywhere in your guide. Location auto-detected.

Interactive Maps

Embedded Google Maps showing your property location with directions.

Drag & Drop Sections

Reorder any section instantly. Your layout, your way.

Rich Text Formatting

Bold, italics, lists, and links. Write like a pro without HTML.

Action Buttons

Add clickable buttons linking to booking pages, local attractions, or any URL.

90+ Section Icons

Choose from a huge icon library to match your content perfectly.

Wistia Embeds

Embed Wistia videos alongside YouTube and Vimeo for professional video walkthroughs.

Customise Your Layout

List View or Grid View
Your Choice

Every guide can switch between a clean list layout and a visual grid layout. Both phones below are real guides running right now, so scroll them and see which one suits your guests.

Live guideList View
  • Clean accordion sections
  • Best for detailed instructions
  • Expand & collapse all
Open The Gilded TownhouseLive guideGrid View
  • Visual tile layout
  • Quick-scan for guests
  • Drawer-based content on mobile
Open Pink Apartment

Productivity for Multi-Property Hosts

Templates and bulk actions save hours when managing multiple properties.

Guide Templates

Save any guide as a reusable template. Apply to multiple properties instantly.

Bulk Actions

Select multiple guides to publish, archive, or apply templates all at once.

Host Picks Templates

Create local recommendation sets once, reuse across all properties.

Apply Templates

Roll out updates to all your properties with one click.

Default Branding

Set brand colours and logo once - every new guide inherits them.

Smart Defaults

AI suggests sections and content based on your property type.

Your Brand, Your Way

Make every guide feel like a natural extension of your hospitality brand.

Custom URLs

Memorable links like checkinguide.app/yourname/property

QR Codes

Print-ready QR codes for welcome books and signage.

Your Logo

Upload your logo for the header and footer.

Brand Colours

Match guide accents to your brand identity.

Easy Sharing

Share via WhatsApp, Email, SMS, or copy link.

Custom Footer

Add your own messaging and contact details.

Secure & Insightful

Control who sees your guides and understand how guests engage.

Passcode Protection

6-digit codes restrict access to authorised guests only.

Expiring Passcodes

Codes auto-expire on check-out date for extra security.

Publish Control

Publish or unpublish guides instantly with one click.

View Analytics

Track how many guests view your guides.

Section Insights

See which sections guests read most.

Concierge Stats

Monitor questions asked and self-serve rates.

The CheckinGuide Advantage

Built for serious hosts who want to provide exceptional experiences.

No Ads Ever

Pure, professional experience

First Property Free

No credit card required

Volume Discounts

Scales with your portfolio

Real-Time Updates

Guests always see latest

No App Needed

Works in any browser

5-Star Reviews

Happier guests guaranteed

Works Everywhere

Beautiful on every device

Your guest guides look stunning on desktop, tablet, and mobile.

Built with security in mind

Your guest guides are private by default

We built CheckinGuide so that your property information stays between you and your guests. No search engines, no public listings, no snooping - just a simple, private link you control.

Hidden from search engines

Your guest guides are not indexed by Google or any search engine. Nobody can stumble across them online - they simply don't appear in search results.

Only accessible via your shared link

Only guests you share the link with can view your guide. There's no public directory, no listing, and no way for anyone to browse and find it.

Change your link anytime

Had a bad guest? Simply update your username or guide link and the old one stops working instantly. You're always in control of who has access.

Username browsing blocked

Even if someone guesses your username, they'll only see a generic "contact your host" page. Your properties and guides stay completely hidden.

ID Verification Pricing: How We Compare

CheckinGuide's Smart ID Verify+: built in-house by hosts, with AI Assist

PlatformCost per ID50 IDs/month
CheckinGuide's Smart ID Verify+£0.35£17.50
CheckinGuide Stripe KYC£1.50£75.00
Chekin~£2.00~£100+
SuiteOp / Persona~£2.50+~£125+
Touch StayN/AN/A
Hostfully~£1.50+~£75+

Competitor pricing estimated from publicly available information. Actual costs may vary.

Guides, ID checks and deposits in one subscription

Start with the free guide, then switch on the extras only when you need them.

Create My Free GuideSee Pricing
  • First property free forever
  • No credit card required
Trusted & Secure

Your guest data is safe with us

We take security seriously. Your property data is encrypted, never sold, and you're always in control.

GDPR Compliant

Full UK & EU data protection. We comply with all GDPR requirements to keep your guest information secure.

256-bit Encryption

Bank-level security for all data in transit and at rest. Your property and guest data is always protected.

No Data Selling

Your data stays yours - always. We never sell, share, or monetise your guest or property information.

SSL SecuredPECR CompliantISO ReadyGDPR Compliant
FAQ

Frequently Asked Questions

Everything you need to know about CheckinGuide

Not ready yet? Email me a reminder

Stop Re-Typing Check-In Instructions Every Booking

Create your digital entry guide once. Send the same clean link every time. Free for 1 property. Takes 5 minutes.

Create My Entry GuideView Pricing

✓ Free forever for 1 property  •  ✓ No credit card required  •  ✓ Set up in under 5 minutes