Guest Verification, Sorted Before Check-in

Collect security deposits, verify guest IDs, and get rental agreements signed, all through one branded link. No guest app needed. Everything completed before arrival.

Built for hosts who list on

and much more

Guest ID verification

Guest Verify checks every guest's government ID and matches it to a live selfie before they get the check-in details. It runs on Smart ID (£0.35) or Stripe Identity (£1.50), works with 190+ countries, and gives you a signed audit trail for every stay.

• Under 2 minutes per guest, on any phone
• Smart ID from £0.35 per check
• Stripe Identity from £1.50 per check
• Signed audit trail retained per your policy

What you get with Guest Verify

Automated document capture, biometric selfie match, sanctions and PEP screening (via Stripe Identity), and a per-booking verification record that syncs into your dashboard and can be exported for insurance or dispute evidence.

• Passport, driving licence and national ID support
• Live selfie liveness + biometric match
• Automatic PDF audit record per verified guest
• Configurable data retention (auto-delete window)

Timelines, from booking to unlocked guide

Guests complete verification in about two minutes. The guide unlocks immediately on pass. Failed checks trigger an automatic retry link and (optionally) a manual host review before check-in.

• Verification prompt sent: on booking
• Guest completes check: ~2 minutes
• Guide unlocks: instantly on pass
• Failed check retry: automatic

How It Works

Three steps. Zero friction. Everything handled before your guest arrives.

Set Your Requirements

Choose what you need: security deposit, ID verification, rental agreement, or all three. Configure each to match your property's needs.

Share One Link

Send your guests a single branded link at the time of booking. They complete everything from their phone or computer, no app required.

Everything Collected Automatically

Deposits are held, IDs are verified, agreements are signed. You get notified at every step. Fully sorted before check-in.

Verify your next guest before they arrive

Send an ID check, take a deposit and get the rental agreement signed from one link.

• First property free forever
• No credit card required

Watch the Full Walkthrough

See how Guest Verify handles ID collection, deposits, and rental agreements in under 6 minutes.

Protect Your Property Without Charging Guests Upfront

Guests save their card details through a secure Stripe-powered portal. A hold is placed 24 hours before check-in. No money leaves their account unless there is actual damage. You stay protected. They stay comfortable.

Know Who Is Staying in Your Property

Two verification options to suit every host. AI-powered Smart ID Verify+ at £0.35 or Stripe Identity KYC at £1.50. Configure per property.

Smart ID Verify+: The Guest Experience

Front of ID

Alignment guides ensure clear capture

Back of ID

Flip and capture the reverse side

Selfie

Oval guide for face positioning

Smart ID Verify+

Name Match

Pass

96%

Face Match

Pass

91%

Overall Risk

Low Risk

Choose Your Verification Tier

CheckinGuide's Smart ID Verify+

Built in-house by hosts, with AI Assist

Guests capture photos live from their device camera. Our AI analyses the documents and you review flagged results only.

💰 Save 77% vs automated KYC. Just £17.50 for 50 IDs/month

Stripe Identity KYC

Fully automated, government-grade verification powered by Stripe. Document authenticity checked with tamper detection.

Verification Presets

Configure exactly what documents you need. Choose a preset or create a custom combination.

Basic

ID front only

Front: Required

Back: Disabled

Selfie: Disabled

Standard

Front + optional back

Front: Required

Back: Optional

Selfie: Disabled

Full

Front, back, and selfie

Front: Required

Back: Required

Selfie: Required

Custom

Mix and match

Front: Your choice

Back: Your choice

Selfie: Your choice

How AI Screening Works

1. OCR Name Extraction

AI reads the name printed on the ID document and extracts it automatically using optical character recognition.

2. Name Comparison

The extracted name is compared to the booking name. The system handles variations, middle names, and common abbreviations.

3. Face Comparison

If a selfie is provided, AI compares it to the ID photo and provides a confidence score. Results feed into the traffic light system.

Traffic Light Risk System

Green: Auto-Verified

Name matches booking, face matches ID. No action needed from you. Guest is cleared automatically.

Amber: Review Recommended

Partial match or low confidence score. You are notified and can review the ID documents yourself before approving or rejecting.

Red: Flagged

Name mismatch or face mismatch detected. Requires your attention. You can still approve if the guest provides an explanation.

Document Security

GDPR Compliance

Legally Defensible Agreements, Signed Before Arrival

Write your own agreement text or use our templates. Guests read and sign with a canvas-drawn signature. Every signature includes a complete audit trail.

How It Works

Write Your Agreement

Create your rental agreement text with rich formatting. Include house rules, liability terms, and cancellation policy.

Guest Reviews

When the guest opens their verification link, they see your full agreement text and must scroll through it.

Canvas Signature

The guest draws their signature on screen using their finger (mobile) or mouse (desktop). A unique, drawn signature.

PDF Generated

A PDF is generated with the agreement text, signature image, your logo, and complete audit metadata.

Complete Audit Trail

Agreement Text Snapshot

Exact text the guest saw, frozen at time of signing

Signature Image

Hand-drawn signature stored as an image file

IP Address

Guest's IP address at time of signing

Timestamp

Exact date and time the signature was submitted

Browser and Device

User agent identifying device and browser used

Guest Name and Initials

Name and initials provided during signing

Agreement Editor & Settings

Real Signed Agreement

Legal Standing

Electronic signatures are legally binding in the UK (Electronic Communications Act 2000), the EU (eIDAS Regulation), and the US (ESIGN Act and UETA). Our e-signatures meet all requirements: clear intent, signer identification, and association with the signed document.

Rental Agreements

Included in your subscription

Unlimited agreements. No per-signature fees.

See It In Action

This is exactly what your guests see. Try the full verification flow yourself.

Guest Verification Portal

Complete your pre-arrival steps

Refundable Deposit

Card hold, released after checkout

Damage Waiver

One-time fee for coverage

The Guest Experience

This is exactly what your guests see when they open your link. Deposits, ID upload, agreements, and upsells all in one clean, branded flow.

5 min

Setup time

95%+

Guest completion rate

0

Guest apps to download

24/7

Automated collection

🤖 Ready to Protect Your Property?

Deposits, ID verification, rental agreements, and AI screening. All in one platform. Free to start.

Automated Workflows That Save You Time

Set it and forget it. The system handles reminders, notifications, and record-keeping so you can focus on hosting.

Automated Email Reminders

Guests who have not completed verification receive automatic reminder emails. Configure frequency, timing, and maximum reminders per booking.

Communication Log

See every email sent to each guest: invitations, reminders, completion confirmations. Full visibility into what the guest has received and when.

Booking Notes

Add private notes to any booking. Record late arrivals, special requests, or damage observations. Your notes are visible only to you.

Deposit Expiry Handling

The system automatically detects when pre-auth holds expire. You are notified immediately and can re-place the hold or switch to full capture.

Host Dashboard

Manage all bookings from one dashboard. View verification status, deposit details, Stripe actions, communication history, and audit trails at a glance.

Stripe Integration

View in Stripe, send receipts, capture or release deposits, and process refunds directly from your dashboard. No need to log into Stripe separately.

🔒 Advanced Protection Features

Go beyond basic verification with tools that protect your property and reward trusted guests.

Guest Blacklist

Flag problematic guests by email, phone, or name. New bookings are automatically cross-checked and you are alerted immediately if a match is found.

Returning Guest Detection

Automatically recognise repeat guests. Show their booking history, reduce verification friction for trusted returners, and build loyalty.

Chargeback Defence Report

Download a comprehensive Proof of Verification PDF with guest data, signed agreements, ID documents, deposit records, and a full audit trail. Ready to submit to your payment processor or bank.

Traffic Light Risk Scoring

Every guest gets a clear Green, Amber, or Red risk rating. Focus your attention on flagged bookings instead of reviewing every single one.

Per-Property Rules

Configure different verification requirements per property. City flat might need ID only, holiday home needs deposit plus agreement plus ID.

GDPR Auto-Deletion

Set automatic data retention rules. Guest ID documents are securely deleted after 30, 60, or 90 days. Stay compliant without manual work.

Protect every booking, not just the risky ones

ID checks, deposits, agreements and blacklists run from the same dashboard as your guest guides.

• First property free forever
• Pay per verification, nothing upfront

Turn Verification into Revenue

After completing verification, guests see your pre-arrival add-ons. Early check-in, late checkout, welcome hampers, airport transfers. The portal does double duty.

Early Check-in

Let guests arrive on their schedule

Late Checkout

Extra morning hours, extra revenue

Welcome Packs

Champagne, hampers, essentials

Airport Transfer

Seamless arrival experience

Why Hosts Choose CheckinGuide

Everything in one platform. No juggling multiple tools, no complexity, no guest confusion.

All-in-One Platform

Deposits, IDs, agreements, upsells, and guest guides in a single dashboard. No need for separate deposit tools, ID services, and e-signature platforms.

Mobile-First, No App Needed

Guests complete everything from their phone browser. No downloads, no accounts, no friction. Works on any device, any browser.

Transparent Pricing

Smart ID Verify+ at £0.35 or Stripe KYC at £1.50. No hidden fees, no percentage-based charges, no surprises.

No Guest Account Required

Your guests tap a link and get started immediately. No sign-up forms, no passwords, no app store visits. Maximum conversion, minimum drop-off.

Your Brand, Your Portal

Upload your logo, customise your verification portal, and present a professional, branded experience that builds guest trust from the first click.

Enterprise-Grade Security

Private encrypted storage for ID documents, Stripe-powered payments, time-limited access URLs, full GDPR compliance, and complete audit trails.

No Monthly Subscription. Pay Only When You Verify a Guest.

Zero monthly fees for Guest Verify. You only pay per verification, so you never pay for something you don't need.

CheckinGuide's Smart ID Verify+

£0.35

per submission

AI name match + face comparison + host review

Stripe Identity KYC

£1.50

per verification

Fully automated document verification

Rental Agreements

FREE

unlimited

E-signatures with full audit trail. No per-agreement charges, no limits. Included on every plan.

Security Deposits

0.5%

processing fee

Plus standard Stripe processing fees

Cost Comparison: 50 IDs per Month

See how CheckinGuide compares to other platforms for ID verification costs

Competitor pricing is estimated based on publicly available information. Actual costs may vary.

Your guest data is safe with us

We take security seriously. Guest ID documents are encrypted, never sold, and hosts are always in control of retention settings.

GDPR Compliant

Full UK and EU data protection. Guest data is processed lawfully with clear retention periods and deletion controls.

256-bit Encryption

Bank-level security for all data in transit and at rest. ID documents stored in private encrypted buckets with no public URLs.

No Data Selling

Your data stays yours, always. We never sell, share, or monetise guest or property information. Full DPA available.

Start Verifying Guests Today

Your first property is free. Set up deposits, ID collection, and rental agreements in under 5 minutes. No credit card required.