Getting Started

Sign Up & Account Setup

Create Your Account

Visit checkinguide.app/signup and enter your email address. We'll send you a verification link to confirm your email. You can also watch the onboarding walkthrough video on the signup page for a quick overview.

Verify Your Email

Check your inbox for a verification email from CheckinGuide. Click the link to verify your account. Check your spam folder if you don't see it within a few minutes.

Complete the Onboarding Tour

On your first sign-in, you'll see an interactive feature tour that walks you through:

• Custom guest links and how they work
• Theme and branding customisation
• QR code generation for your property
• The AI Concierge for automated guest support

This tour only appears once, but you can revisit the content via video walkthroughs anytime.

Complete Your Profile

Head to Settings to complete your profile:

• Your full name (shown in guest guides)
• Phone number (for guest contact options)
• Company or brand name (optional, for co-hosts & managers)
• A custom username for branded URLs
• Default branding (logo, colours) to apply across all properties

Pro Tip

Video Walkthroughs

Prefer to learn by watching? We have video guides covering all the key features:

Full Feature Tour

A complete rundown of all features and what our software can do for your hosting business.

Onboarding & Listing Setup

Step-by-step guide to creating your first property and configuring your guide.

Pro Tip

Add Your First Property

After the onboarding tour, you'll be guided through our property creation wizard. Here's what each step covers:

Select Property Type

Choose the type of property you're listing: House, Apartment, Cottage, Cabin, Villa, or other. This helps us suggest relevant default sections for your guide.

Property Name & Address

Enter a name guests will recognise (e.g., "Sunset Beach Apartment") and start typing your address. Our autocomplete will help you find the exact location.

The address is used to show guests a map, calculate distances to local recommendations, and display weather information.

Check-In & Check-Out Times

Set your standard check-in and check-out times. These will be prominently displayed in your guest guide so guests always know when they can arrive and when to leave.

WiFi Details

Enter your WiFi network name and password. Guests can copy the password with a single tap - no more typos or frustrated messages asking for the WiFi!

Optional Extras

Optionally add details about:

• Parking instructions
• Pet policy and fees
• Quiet hours
• Additional house rules
• Bin day and locations
• Photo galleries for parking, entry, appliances, rooms and views

Pro Tip

Pro Tip

Try a Gallery + Slideshow block early

If one instruction needs several photos, such as where to park or where the bins are, add them as one slideshow or grid instead of stacking images down the page.

Fill your guide faster

A new guide starts with a readiness card that tells you what is still missing, such as wifi details, arrival instructions or checkout steps. You do not have to write everything from scratch: use Import listing details, paste the text from your Airbnb or Booking.com listing, and we pull out the house rules, amenities and arrival notes into draft sections for you to check and edit. Nothing is published until you say so.

Pro Tip

Your Dashboard

After creating your first property, you'll land on your dashboard. Here's what you'll find:

Quick Stats

See at a glance how many properties you have, total guide views, open issues, and your subscription status.

Getting Started Checklist

A step-by-step checklist to ensure you've set up everything: add property, customise branding, publish, and share.

Weekly Insights & Activity

See your recent activity feed, weekly engagement insights, and quick tips to improve your guides.

Quick Actions

One-click buttons to add a new property, view analytics, manage billing, or access your referral link.

Changelog & Updates

A banner appears when new features or improvements are released, so you always stay up to date.

Recent Properties

Quick access to your most recently updated properties for fast editing.

Analytics & Insights

Track how guests interact with your guides from the Analytics page in your dashboard.

Guide Views

See total and per-property view counts over time, with trend indicators.

Section Engagement

A heatmap showing which sections guests click on most - so you know what content matters.

Device & Location

See what devices guests use (mobile vs desktop) and which countries they're viewing from.

Guest Journey Timeline

Visualise the guest journey from first view to section clicks, showing engagement patterns.

Issue Reports

Guests can report issues (e.g. broken appliance, missing item) directly through your guide. You'll receive email notifications and can manage all reports from the Issues page in your dashboard.

Troubleshooting

• Can't find verification email → Check your spam folder, or resend from the login page
• Verification link expired → Request a new link from the login page
• Property wizard not saving → Check your internet connection and try refreshing the page
• Dashboard stats not updating → Stats refresh periodically - give it a few minutes or refresh the page
• Onboarding tour not appearing → The tour only shows on your first sign-in. You can find video guides in your profile menu.

What's Next?