Help Centre

Settings & Account

Manage your profile, default branding, templates, referral programme, and billing settings.

Last reviewed: September 2026

Profile Settings

Your profile information is used across CheckinGuide and may be visible to guests through your guides. Access your settings from the Settings page in your dashboard navigation.

Full Name

Your name as you'd like it to appear to guests when they contact you through the guide. Also used in the "Hosted by" footer.

Email Address

Your login email and where we send notifications, issue reports, and billing receipts.

Phone Number

Optional contact number displayed in your guest guides for emergencies and the contact action bar.

Company / Brand Name

Optional business or brand name for property managers and co-hosts. Shown in guide footers when enabled.

Username / Custom URLs

Set a custom username to get branded URLs for all your guest guides.

Benefits of a Custom Username

Professional, branded URLs that guests rememberConsistent branding across all your propertiesLooks more trustworthy and legitimate to guestsEasier to share verbally or on printed materialsYour own host profile page at checkinguide.app/your-username

How to Set Your Username

1

Go to Settings

Navigate to Settings from your dashboard navigation menu.

2

Find the Username Section

Look for the "Username" or "Custom URL" field in your profile settings.

3

Enter Your Preferred Username

Type your desired username. Requirements:

  • Lowercase letters and numbers only
  • Hyphens allowed (but not at start or end)
  • Minimum 3 characters
  • Must be unique (not taken by another user)

Pro Tip

Choose a username that reflects your brand or hosting business. Examples: "coastal-retreats", "london-stays", "the-smith-family"

Default Branding

Set up default branding that automatically applies to every new property you create. This saves time and ensures consistency across your portfolio.

What's Included

Brand colour, background colour, card colour, logo, button style, footer settings - all the visual elements of your guide.

Setting Up Default Branding

1

Go to Settings

Navigate to Settings in your dashboard.

2

Find Default Branding

Look for the "Default Branding" card. Click "Edit" to open the branding editor.

3

Configure Your Brand

Set your brand colour, background, logo, button style, and footer preferences. These will be the defaults for every new property.

Pro Tip

Already have existing properties? Use "Apply to All Properties" to update all your current guides with your default branding in one click.

Referral Programme

Earn credits by referring other hosts to CheckinGuide. Access your referral dashboard from Referrals in the dashboard navigation.

Share Your Link

Get your unique referral link and share it via email, WhatsApp, social media, or use pre-written message templates.

Earn Rewards

When someone signs up and subscribes using your link, you both benefit. Track your earnings and referral history.

Milestone Badges

Unlock achievement badges as you reach referral milestones. See where you rank on the leaderboard.

Payout Settings

Configure your payout preferences (direct payout via Stripe or account credit) and manage your earnings.

Email Preferences

Control which emails you receive from CheckinGuide. Toggle each category on or off in your Settings.

Onboarding Tips

Helpful emails during your first week with tips on getting the most from CheckinGuide.

Product Updates

Announcements about new features, improvements, and important changes.

Weekly Analytics Recap

A weekly summary of your guide views, guest questions, and engagement statistics.

Issue Report Notifications

Instant email when a guest reports an issue through your guide. Includes issue details, category, and any photos attached.

Note

Important account and security emails (like password resets, billing notifications, and payment failures) cannot be disabled.

Billing & Subscription

Manage your subscription, view invoices, and update payment methods from the Billing page in your dashboard.

Current Plan

See which plan you're on, how many properties are included, and when your next billing date is.

Manage Subscription

Upgrade, downgrade, or cancel your subscription. Changes take effect at the start of your next billing period. Cancelling keeps guides live until period ends.

Invoice History

View and download past invoices for your records or expense claims.

Pricing Overview

1 property - Free (1 property)2-5 properties - £3.64/month per property6-10 properties - £3.36/month per property11-20 properties - £3.08/month per property21-50 properties - £2.79/month per property51-100 properties - £2.65/month per property

Pro Tip

Save 20% by paying annually! Your first property is always free, regardless of which billing cycle you choose. Learn more at How Billing Works.

Pay as you go fees

Some features are only charged when you actually use them. They are never taken from your own payouts. Instead they are added to your next monthly CheckinGuide invoice, and you can see every line item on the Billing page as it happens.

Smart ID Verify+ - £0.35 per reviewStripe Identity - £1.50 per verificationSecurity deposit handling - 0.5% of the depositUpsell sales - 1% of the sale

Pro Tip

Every account has a monthly usage limit, set to £50 by default, which you can change in Billing. Paid ID checks need a payment method on file: without one they are unavailable rather than silently free.

Troubleshooting

  • Username already taken → Try adding numbers or location (e.g., 'coastal-stays-uk')
  • Payment not processing → Check your card details and try again, or use a different card
  • Can't find invoices → Go to Billing page and click 'Manage Subscription' to access invoice history
  • Referral code not working for friend → Make sure they're using the full referral link, not just the code - it must be clicked from the link
  • Default branding not applying → Default branding applies to new properties only - use 'Apply to All' to update existing ones

What's Next?

Learn how billing works in detailBack to Getting Started guideReturn to Help Centre

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