Help Centre

Welcome Gate

Create a branded landing screen that greets guests before they see your guide content.

Last reviewed: September 2026

What is the Welcome Gate?

The Welcome Gate is an optional landing screen that guests see when they first open your guide. It creates a professional first impression with your branding, a welcome message, and a button to enter the guide. Think of it as a branded welcome mat for your digital guide.

Creates a memorable first impression for guestsFully customisable with your branding, logo, and messageOptional background image or video for visual impactAnimated entrance effects for a polished feelCan include social links and trust badgesOne-tap entry button to access the full guide

Setting Up the Welcome Gate

1

Open property settings

Go to your Dashboard, select the property, and click Edit. Find the Welcome Gate section in the property settings.2

Enable the Welcome Gate

Toggle the Welcome Gate switch to On. You will see the customisation options appear.3

Add your heading and message

Write a welcoming heading (e.g. 'Welcome to Seaside Cottage') and an optional message with arrival details or a personal greeting.4

Customise the appearance

Upload a background image, add your logo, choose an animation style, and set the button text and colour.5

Preview and publish

Use the preview to see exactly what guests will see. When you are happy, publish your guide.

Customisation Options

Heading & Subheading

Set a main heading and optional subheading. Keep it warm and welcoming.

Welcome Message

Add a longer message with arrival tips, a personal greeting, or important first-day information.

Background Image

Upload a photo of your property or area. This fills the entire screen behind your text.

Logo

Add your property or brand logo. Customise its size, position, and background style.

Animation

Choose an entrance animation for how elements appear (fade, slide, scale, etc.).

Button

Customise the entry button text (e.g. 'Enter Guide', 'Start Exploring') and colour.

Social Links

Optionally add links to your social media profiles or website.

Trust Badges

Show trust indicators like 'Superhost' or 'Verified' badges.

Best Practices

Keep the heading short - Two to five words works best. 'Welcome to [Property Name]' is a classic choice.Use a high-quality background image - A photo of your property exterior or a scenic view from the property works perfectly.Make the button text action-oriented - 'Enter Guide' or 'View Your Guide' is clearer than just 'Continue'.Do not overload the welcome message - Keep it brief. Save detailed information for the guide sections.Test on mobile - Most guests will view on their phone. Make sure the Welcome Gate looks great on small screens.

Pro Tip

The Welcome Gate is optional and not all properties need one. It works best for premium properties, branded portfolios, or when you want to make a strong first impression. If your guide is simple, guests may prefer going straight to the content.

Troubleshooting

  • Welcome Gate not appearing → Make sure the Welcome Gate is enabled in your property settings. It only appears on published guides.
  • Background image not loading → Check the image URL is valid and the file is under 5MB. Try re-uploading the image.
  • Logo looks blurry on the Welcome Gate → Use a high-resolution logo (at least 400x400px). SVG or PNG with transparent background works best.
  • Animation not playing → Some animations may not work on older mobile browsers. Try a simpler animation style like 'fade' for maximum compatibility.
  • Want to disable the Welcome Gate temporarily → Toggle it off in property settings. Your configuration is saved and will be there when you re-enable it.

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