Customising Guides

Working with Sections

Your guest guide is organised into sections. Each section covers a specific topic and can be enabled, disabled, or reordered to suit your property.

Default Sections

When you create a property, these sections are automatically added:

Adding Custom Sections

Click 'Add Section'

In the property editor, scroll to the bottom of your sections list and click the "Add Section" button.

Choose a Template

Select from pre-made templates (like "Heating", "Bins", "Pool", "Gym", "BBQ", "Laundry") or create a completely custom section with your own title.

Add Your Content

Once added, click on the section to expand it and add your content using the block editor. You can also use the AI assistant to generate content.

Subsections (Parent & Child Sections)

Group related content under a parent section with one level of nesting. For example, a "Parking" parent section could contain "Car Park 1" and "Street Parking" as subsections - keeping your guide tidy and easy to navigate.

Add a Subsection

Click the + button next to any section to add a child section underneath it. The new subsection appears indented below its parent.

Indent or Outdent

Use the arrow controls on a section card to make it a child of the section above (indent) or promote it back to a top-level section (outdent). Only one level of nesting is supported.

Collapse & Expand

Click the collapse toggle on a parent section to hide or show its children in the editor. Your collapsed/expanded state is remembered between sessions.

Pro Tip

How guests see subsections

List View: Children appear as expandable accordions within the parent section, so guests can tap to reveal each subsection's content.

Grid View: The parent tile shows a subsection count badge. Tapping it reveals mini-grid tiles for each child section inside.

Reordering Sections

Drag sections using the grip handle on the left side of each section card. Drop them in your preferred order - the order you set here is exactly how guests will see the sections in your guide.

Drag-and-drop works with the section hierarchy: moving a parent section moves all its children too. Subsections stay nested under their parent when reordering, and visual feedback (hover shadow, drop zone highlight) guides placement.

Enabling & Disabling Sections

Each section has a toggle switch. Turn it off to hide the section from guests without deleting it. This is useful for seasonal information or sections you're still preparing. You can also control whether each section is included in PDF downloads.

Editing Section Content

Each section uses a block-based editor. You can add different types of content blocks to create rich, informative guides.

Text Blocks

Add paragraphs, headings, and formatted text. Use bold, italic, and bullet points to make content easy to read.

Images

Upload a single photo to show guests where something is, how an appliance looks, or a view from the property. Images are automatically compressed.

Gallery + Slideshow

Group several photos into one block. Choose slideshow for step-by-step photos or grid when guests should see every image at once.

Videos

Embed YouTube videos. Great for property tours, how-to guides for tricky appliances, or welcoming guests.

Action Buttons

Add clickable buttons linking to external resources, booking sites, or helpful websites. Customise button text and URL.

Pro Tip

Gallery + Slideshow blocks

Use a Gallery + Slideshow block when one topic needs several photos. It keeps the guide shorter than stacking images one below another and lets guests tap any photo to view it full screen.

Use slideshow mode for a sequence

Best for arrival routes, lockbox steps, appliance instructions and photo tours where guests move through images in order.

Use grid mode for quick scanning

Best for bins, parking bays, rooms, views, pool areas and anything guests should compare at a glance.

Branding & Themes

Make your guide match your brand with full customisation of colours, logos, and styling. Find the Branding tab in the property editor.

Brand Colour

Set your primary brand colour - it's used for buttons, links, icons, and accents throughout the guide.

Background & Card Colours

Customise the guide background colour, card colours, and choose from background styles including solid, gradient, or pattern.

Logo Upload

Upload your logo (PNG, SVG recommended). Control its size (small/medium/large) and position (left/centre/right). Add a background style behind the logo.

Button Styling

Choose button style (filled, outlined, soft), shape (rounded, pill, square), and customise the action bar appearance.

Theme Presets

Don't want to design from scratch? Choose from pre-made theme presets that set up a cohesive colour scheme with one click. You can then fine-tune any individual setting.

Pro Tip

Cover Image

Add a hero cover image that appears at the top of your guest guide. This is the first thing guests see and sets the tone for the experience.

Go to Branding Tab

In the property editor, click the Branding tab.

Upload Cover Image

Click the cover image area to upload a photo. Use landscape images (16:9 ratio) for best results. The image is automatically compressed for fast loading.

Adjust Position

Use the position control to adjust how the image is cropped - top, centre, or bottom focus.

Welcome Gate

The Welcome Gate is a full-screen landing page that greets guests before they enter your guide. It creates a memorable first impression with your branding.

Pro Tip

Passcode Protection

Add a passcode to restrict access to your guide. Only guests with the correct code can view your content - perfect for privacy-conscious hosts.

Enable Passcode

In the property editor, go to Settings and toggle on Passcode Protection.

Set Your Code

Choose a numeric passcode (4-6 digits). You can set an optional expiry date so the code automatically expires after a guest's stay.

Share with Guests

Include the passcode in your booking confirmation message. Guests enter it once per device to unlock the guide.

Pro Tip

AI Concierge

The AI Concierge is an automated chatbot that answers guest questions 24/7 using the content from your guide. It reduces messages to you and helps guests find information instantly.

How It Works

The AI reads all your guide sections and answers guest questions based on your actual content. It doesn't make things up - if the answer isn't in your guide, it tells the guest to contact you.

Enabling the Concierge

Toggle it on in the property editor under the AI Concierge tab. It appears as a chat bubble at the bottom of your guest guide.

Conversation Logs

View all guest conversations from the AI Concierge tab. See what guests are asking, AI confidence scores, and whether conversations were escalated.

Escalation Rules

Set up rules for when the AI should suggest contacting you directly - for urgent issues, bookings, or topics outside the guide.

Pro Tip

Contact Options & Action Bar

Configure how guests can reach you. The sticky action bar at the bottom of the guest guide provides quick-access buttons.

Pro Tip

Footer Customisation

Customise the footer at the bottom of your guest guide from the Branding tab:

PDF Download

Enable guests to download your guide as a PDF for offline access. Toggle this feature on/off in the property editor settings.

Multi-Language Translation

Guests can view your guide in their preferred language. A language selector appears at the top of the guide, and content is translated automatically using AI.

Changing Section Icons & Titles

Changing Icons

Click the Icon

Click on the current icon next to any section title to open the icon picker.

Browse or Search

Browse through 80+ icons organised by category, or use the search bar to find something specific (e.g., "coffee", "bed", "pool").

Select Your Icon

Click on the icon you want. It will be applied immediately and saved automatically.

Changing Section Titles

Click directly on any section title text to edit it inline. Type your new title and click away or press Enter to save. Changes are saved automatically.

Pro Tip

Using the AI Content Assistant

Our AI assistant can help you write compelling content for your guide sections. Look for the sparkle icon next to text blocks.

What AI Can Do

How to Use

Click the AI Button

Click the sparkle icon next to any text block or look for the "Write with AI" option when adding new content.

Describe What You Need

Type a brief description (e.g., "Write welcoming check-in instructions for a beach apartment").

Review and Edit

The AI will generate content for you to review. Edit as needed to add your personal touch and property-specific details.

Pro Tip

Adding WiFi Details

The WiFi section is one of the most-viewed parts of any guest guide. Guests can tap to copy the password instantly.

Navigate to WiFi Section

In your property editor, find and click on the WiFi section to expand it.

Enter Network Details

Fill in:

• Network Name (SSID) - exactly as it appears on the router
• Password - case-sensitive, so double-check for accuracy

Save Changes

Changes save automatically. Guests can now tap the password to copy it directly to their clipboard - no typing required!

Local Recommendations & Host Picks

Help guests discover the best of your area with local recommendations organised into categories.

Go to Local Area Tab

In the property editor, click the Local Area or Host Picks tab.

Add Recommendations

Click "Add Recommendation" and fill in:

• Place name and category (restaurant, café, attraction, etc.)
• Your personal tip or recommendation
• Address and Google Maps link (auto-filled from search)
• Walking distance, rating, and price level
• Mark as "Host Favourite" to highlight your top picks

Use Google Places Search

Search for places by name and our Google Places integration will auto-fill address, photos, ratings, opening hours, and walking distance from your property.

Generate with AI

Click "Generate with AI" to automatically discover popular places near your property's address, complete with walking distances and categories.

Custom Categories

Create your own custom categories beyond the defaults. Go to the Host Picks section and click "Add Custom Category" to create categories like "Best Coffee Spots", "Dog-Friendly Parks", or "Rainy Day Activities".

Pro Tip

Property Map & Weather

When you set your property address, guests automatically see:

Pro Tip

Hiding Sections Until Check-in

Each section has a Show only after check-in switch. When it is on, guests cannot see that section until the check-in time on the day of arrival, using the local time at your property. It is useful for door codes, alarm codes and key box details.

What guests see before check-in

A short note telling them the remaining details unlock at check-in time, rather than an empty page.

What you see

When you open your own guide you see a "Guest view preview" label plus a one-click option to reveal everything, so you can check the full guide at any time.

Pro Tip

Troubleshooting

• Changes not appearing in guide → Wait a few seconds and refresh - changes save automatically
• Image upload failing → Check file size is under 5MB and format is JPG, PNG, or WebP
• Gallery photos look too tall → Switch the gallery to grid mode for practical photos, or keep slideshow mode for step-by-step images
• AI assistant not generating content → Ensure you have a stable internet connection and try again
• Sections not reordering → Use the grip handle on the left side of each card to drag and drop. Parent sections move with their children. If a section won't indent, check it isn't already a child - only one level of nesting is supported.
• Logo not appearing correctly → Use a square or landscape PNG/SVG with transparent background for best results
• Cover image looks cropped → Use landscape images (16:9 ratio). Adjust position with the cover image position control.
• Passcode not working for guests → Double-check the passcode is saved and the feature is enabled in property settings
• AI Concierge giving wrong answers → The AI uses your guide content - make sure your sections are detailed and accurate

What's Next?