How can we help?

Search our guides or browse by category below

Quick Start

Avoid These 5 Common Mistakes

New to CheckinGuide? Make sure you don't miss these:

1Forgetting to publish your guide
2Not sharing the correct link
3Not enabling passcode protection
4Skipping custom branding
5Not adding WiFi QR code

Getting Started

Set up your account, claim your username, add your first property, and learn the dashboard.

• Account & username setup
• Onboarding wizard
• Dashboard tour
• Today's Priorities
• Help & Contact

Managing Properties & Bookings

Add and edit properties, manage bookings and the calendar, run bulk actions, and reuse guide templates.

• Properties & templates
• Bookings drawer & list
• Calendar (property-centric)
• Bulk actions
• Manual bookings

Customising Guides

Edit sections, branding, WiFi, cover images, Gallery + Slideshow blocks, passcodes, action bar, and AI content tools.

• Section editor
• Gallery + Slideshow
• AI content assistant
• Branding & action bar
• Guide Health Check

Gallery + Slideshow

Upload several photos into a swipeable slideshow or tidy grid, with captions guests can tap to enlarge.

• Slideshows
• Image grids
• Captions
• Reordering photos
• PDF display

AI Concierge

An AI chatbot that answers guest questions using your guide content and knowledge base.

• How it works
• Knowledge base (included for everyone)
• Persistent sessions
• Conversation logs
• Escalation

Host Picks & Local Tips

Add local recommendations with AI Suggest, Google Places, mile-based radius, and bulk tools.

• AI Suggest preview & selection
• Mile-based radius
• Custom categories
• Bulk actions & inline editing
• Templates

Welcome Gate

A branded landing screen guests see before your guide content.

• Setup & enable
• Heading & message
• Logo & background
• Animations
• Best practices

Analytics & Insights

Track views, section heatmap, device breakdown, peak hours, guest journey, and QR scans.

• AI Intelligence Panel
• Section heatmap
• Device & peak hours
• Guest journey timeline
• QR tracking

Issue Reports

Let guests report problems from your guide. Track, respond, and resolve from one place.

• Guest reporting flow
• Bulk actions
• Response templates
• Trends & resolution time
• Email notifications

Guest Verify & Deposits

Smart ID (£0.35), Stripe Identity, rental agreements, and security deposit holds.

• Smart ID Verify+
• Stripe Identity
• Rental agreements
• Pre-auth & full capture
• Universal & deposit links

Upsells

Sell experience add-ons like early check-in, celebration packs, and parking. Track revenue.

• Creating products
• Templates
• Portal links
• Stripe payment transparency
• Revenue dashboard

Sharing & Distribution

Share via custom URL, QR code, WhatsApp, email, or SMS. Universal deposit and verify links.

• Custom username URL
• QR codes
• Universal /deposit link
• Publishing
• PDF download

Offline Guides

Add to Home Screen, 30-day cache, and what guests see without signal.

• Add to Home Screen
• 30-day cache
• Before you travel
• Clearing cache
• Video fallback

Settings, Billing & Account

Profile, branded URLs, default branding, referral programme, paywall, and usage billing.

• Profile & username
• Default branding
• Referrals
• Paywall (48h grace)
• Usage fees (Smart ID £0.35)

What's New

Latest features, improvements, and fixes across the platform.

• New features
• Improvements
• Release history

Still need help?

Message us directly. We usually respond within minutes.

Instagram DM WhatsApp Support

Or email support@checkinguide.app