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AI Feature Review

Touch Stay AI Chatbot: Features, Pricing and Limitations

What does the Touch Stay AI chatbot do, what does it cost, and how does it compare to alternatives that include AI on every plan?

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What the Touch Stay AI chatbot does

Touch Stay offers an AI-powered chatbot that can answer guest questions based on the content in your guide. When a guest asks about check-in procedures, house rules, or local recommendations, the chatbot attempts to provide relevant answers from your existing guide content.

This is a useful feature for reducing repetitive guest messages. However, its availability, cost, and setup requirements are important factors to consider.

Known limitations

Not available on all plans

Touch Stay's AI chatbot is only available on higher-tier plans. Hosts on basic or starter plans do not have access to AI features.

Additional cost

Accessing the AI chatbot requires upgrading to a more expensive plan, adding to the already high per-property annual cost plus VAT.

Configuration overhead

The chatbot may require setup and configuration before it can effectively answer guest questions from your guide content.

Limited to guide content

Like most AI concierge tools, answers are derived from what you have written in your guide. The quality depends on the completeness of your content.

AI chatbot comparison

FeatureTouch StayCheckinGuideAI chatbot availableAdd-on (higher plans only)Included on every planAnswers from guide contentYes (when enabled)Yes, automaticallyAvailable on free tierNo free tier existsYes, fully included24/7 availabilityWhen enabledAlways onSetup requiredConfiguration neededWorks automatically from your guide contentAdditional costRequires higher-tier planNo extra costEscalation to hostLimitedBuilt-in escalation rules

AI that works from day one

CheckinGuide's AI Concierge is included on every plan, including the free tier. No upgrades, no extra cost, no configuration.

  • Included on every plan, including free
  • Reads your guide content automatically
  • Answers guest questions 24/7
  • Reduces repetitive messages by up to 80%
  • Built-in escalation rules for complex queries
  • No setup or configuration required

Learn more

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FAQ

Touch Stay AI chatbot: FAQ

Common questions about AI features in guest guide platforms

AI Concierge included free. Always.

No upgrades needed. No extra cost. Start answering guest questions automatically today.

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