How to Cancel Touch Stay (And What to Switch To)

A straightforward guide to cancelling your Touch Stay subscription, what happens to your data, and how to migrate to a free alternative in minutes.

Step-by-step: how to cancel Touch Stay

Log into your Touch Stay account

Visit the Touch Stay website and sign in with your email and password.

Navigate to your account or billing settings

Look for account settings, subscription, or billing in your dashboard menu.

Locate the cancellation or downgrade option

This is typically found within subscription management or billing preferences.

Follow the cancellation prompts

You may be asked to confirm your decision or provide a reason for leaving.

Confirm via email if required

Some accounts require email confirmation to finalise the cancellation.

Save confirmation details

Keep any cancellation confirmation emails or reference numbers for your records.

If you have difficulty finding the cancellation option, contact Touch Stay support directly. They should be able to process your request.

What happens to your guides

Before you cancel, it is important to understand what happens to your content and shared links.

Your guides may become inaccessible

Once your subscription expires, guests may no longer be able to view your guides via the shared links.

Content is typically not exportable

Most guide platforms do not offer a built-in export tool. You may need to manually copy your content before cancelling.

QR codes will stop working

Any printed QR codes pointing to your Touch Stay guides will lead to inactive pages after cancellation.

Custom domain links break

If you used a custom domain or branded link, it will no longer resolve to your guide.

Switch to CheckinGuide in 5 minutes

Before your Touch Stay subscription ends, set up your replacement guide so there is no gap for your guests.

1. Create a free CheckinGuide account

No credit card required. Your first property is free forever.

2. Build your guide using templates

Use pre-built sections or paste your existing content. Add photos, videos, and maps.

3. Share your new link and QR code

Get a shareable link and branded QR code instantly. Send to guests or print for your property.

4. Cancel Touch Stay

Once your CheckinGuide is live, cancel your Touch Stay subscription with confidence.

Why hosts switch to CheckinGuide

• Free forever for your first property
• AI Concierge answers guest questions 24/7
• Rich media: videos, maps, buttons in every section
• Multiple layout styles (list, grid, magazine)
• No VAT, no annual lock-in, cancel anytime

Learn more

Cancelling Touch Stay: FAQ

Common questions about cancelling Touch Stay and switching platforms

Ready for a guest guide that starts free?

No trial period. No annual lock-in. Build your guide in 5 minutes.